In the digital world, I would classify invisible design as useful features running in the background that only become visible when you activate them.

There are a lot of replies on twitter that do not necessarily add to the conversation. Laughter emoji like this - 😂😂- are quite common to see in threads or quote tweets without any more input.

Whenever someone is presenting their screen on MS Teams to a group of people, they are often unaware of who is on the call. This is an attempt to fix the issue

In some photo apps or social media apps, you are often shown “On this day last year…” I believe this model can be applied to liked tweets or bookmarked tweets

The website is only accessible to those who have used it before. This may be intentional (especially from the home screen) but as you progress, I believe there are some tiny changes that could make a big difference

One of my many frustrations with the Amazon Echo is having to say “Alexa…” before I put in a request or query. This is frustrating as it’s not how humans interact with each other.

Quoted Tweets (or Quoted Replies or Retweets with Comments) often have a user experience that is unfavourable to the users. This essay explores the issues and offers solutions to solving them.

It seems that by the greatest margin, email notifications are the largest and hardest to keep track of. Everyday, people are overwhelmed with inbound emails and may not have enough time to get to inbox zero. Eventually it piles up and they lose track of the number.

The twitter mute button can be so much more if we look at it from the perspective of why people mute other users in the first place.

This is what I call the Groundhog day of chats. It often begins like this. You have unread messages from about 7 people/groups that you need to respond to. So you begin by responding to the first chat, then the second chat, then the third… etc.

The user experience of sharing private account content on Instagram is broken and can be easily fixed. At least once a week, I get direct messages on Instagram from friends who share a post with me that has the following automatic notification...